Terms of service
These Terms and Conditions apply to all purchases made via the website operated by Vonami Solutions, trading under the brand name Whitmore Clothing, hereinafter referred to as "we", "us" or "our brand". By creating an account and/or placing an order, the customer agrees to be bound by the following Terms and Conditions.
1. Definitions
- We / Our Brand: Vonami Solutions, company number 95580956, based in Amsterdam, the Netherlands, operating under the commercial name Whitmore Clothing.
- Customer: Any individual or legal entity purchasing products through our website.
- Product: Any physical item offered for sale on our website.
2. Applicability
2.1 These Terms and Conditions apply to all use of the website and all purchases made via our online store.
2.2 Deviations are only valid if agreed upon in writing.
2.3 If any provision is declared invalid, the remainder of the Terms remains fully in effect.
2.4 We may update these Terms at any time. Updates will be posted on the website and take effect upon publication.
3. Account Registration
3.1 Account creation requires accurate and current information. We reserve the right to request verification.
3.2 You are responsible for maintaining the confidentiality of your login credentials.
3.3 We may suspend or delete accounts in case of fraud, abuse, or policy violations.
4. Products and Listings
4.1 We ensure that all product descriptions are accurate and up-to-date.
4.2 We do not sell illegal, counterfeit, or hazardous goods.
4.3 Products comply with all applicable safety and labeling regulations.
4.4 All prices are listed in the applicable currency and include VAT, where required.
5. Orders and Fulfillment
5.1 When you place an order, you enter into a binding contract with us.
5.2 We handle the processing, packaging, and shipment of your order. Tracking details will be provided when available.
5.3 In the event of a delay, we will notify you. If your order is not delivered within 15 working days from the order confirmation, you may cancel the order without penalty.
5.4 Risk of damage or loss transfers upon confirmed delivery.
6. Right of Withdrawal and Returns
6.1 Customers have the right to withdraw from a purchase within 14 days of receiving the product.
6.2 Returned products must be sent back within 14 days after withdrawal notification. Return shipping costs are borne by the customer unless agreed otherwise.
6.3 We will refund the product price and original shipping fee within 14 days of receiving and inspecting the returned goods, provided they are in original condition.
6.4 Certain items are excluded from withdrawal rights (e.g. custom, perishable, or hygiene-sensitive items). This will be clearly stated on the product page.
7. Payments, Fees, and Taxes
7.1 Payments are processed securely by a third-party payment provider.
7.2 All prices include applicable VAT, where relevant. Invoices with correct tax information will be provided.
7.3 Customers are not charged additional transaction or platform fees.
7.4 Refunds for canceled or returned orders are processed within 14 days.
8. Liability and Warranty
8.1 We are responsible for the quality and legal compliance of all products sold.
8.2 In the case of defects, damage, or non-compliance, you may contact our customer service for resolution.
8.3 Our liability is limited to the value of the product, unless caused by willful misconduct or gross negligence.
9. Intellectual Property
9.1 All website content, including images, product descriptions, and brand elements, is owned by Vonami Solutions or licensed for use.
9.2 Unauthorized use, reproduction, or distribution of any content is prohibited.
10. Data Protection and Privacy
10.1 Personal data is processed in accordance with the General Data Protection Regulation (GDPR).
10.2 Data is used solely for account management, order processing, and customer communication.
10.3 We do not sell or share personal data unless legally required or with your explicit consent.
11. Prohibited Conduct
11.1 Customers may not engage in fraudulent, illegal, or harmful activities on our website.
11.2 Violation of these terms may result in account suspension or legal action.
12. Force Majeure
12.1 We are not liable for non-performance due to circumstances beyond our control (e.g. natural disasters, war, government action, cyberattacks).
12.2 If such conditions last longer than 30 days, both parties may cancel the order without further obligations.
13. Termination
13.1 Customers may close their account at any time after fulfilling all obligations.
13.2 We reserve the right to suspend or terminate accounts for violations or fraud.
14. Governing Law and Jurisdiction
14.1 These Terms are governed by the laws of the United Kingdom.
14.2 Any disputes will be submitted to the competent court in our jurisdiction unless otherwise required by law.
14.3 Alternative dispute resolution methods may be considered upon mutual agreement.
Contact us
If you have any questions about the above, or if you wish to exercise any of the rights you have, please call or email us at support@whitmoreclothing.com
Address: Keurenplein 4, Amsterdam, North Holland, 1069 CD, The Netherlands
Email: support@whitmoreclothing.com
Contact us on this page: Click here
Company number: 95580956
Company name: Vonami Solutions
Phone Number: +31620680929